How Can We Help?

Answering questions about your policy and providing guidance through the claim process. Follow the links below to find the help you need.

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POLICY SERVICES

Contact Us

Are you an Everlake® customer and need assistance?

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Allstate Agents & Independent Allstate Agents with Products at TAG

  • All Term life insurance products
  • All Annuity products
  • All Whole Life insurance products except Life Accumulator and select Whole Life Advantage policies
  • Most Fixed Universal Life and Equity Indexed Universal Life products except for GoodForLife and Elite Indexed UL

To determine if a specific policy has migrated, look up the policy on AccessAllstate or eAgent. If the policy’s status is “Terminated/Migrated” or if the policy cannot be found, it has migrated to TAG. Otherwise, the policy is still being serviced at Allstate.
 

Allstate Agents:

Active and vested Allstate Agents wanting to service policies and contracts administered by Transaction Applications Group, Inc. (TAG) or access other information available within the Everlake Agent Portal can log on to the portal by clicking the button below.
Access Everlake Allstate Agent Portal

Independent Allstate Agents:

Independent Agents who need to service policies and contracts adminstered by TAG should email their requests to:
ELAgentCustomerService@everlake.nttdata.com
 

Allstate Agents & Independent Allstate Agents with Products at Allstate

Agents needing assistance on Everlake products not referenced above can obtain information by contacting Allstate at
Service@allstate.com

Non-Allstate Agents

Non-Allstate Agents who need to service Everlake the life and annuity products should contact us using the emails below.

Everlake Life Insurance Company: ELAgentUpdate@everlake.nttdata.com

Lincoln Benefit Life Company:
   Term & Whoie Life: ELAgentCustomerService@everlake.nttdata.com
   Universal Life & Variable Universal Life: Service@Allstate.com

Surety Life Insurance Company:
   Annuity: ELAgentCustomerService@everlake.nttdata.com
   Life: Service@Allstate.com
 

FILE A CLAIM

How To File a Claim

We want to make filing your claim as easy as possible. Here we guide you through the process and provide the support you need.

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